Pueblo Housing and Community Development

Pueblo Housing and Community Development (“we,” “our,” or “us”) is a non-profit organization committed to protecting the privacy and personal information of individuals who engage with our programs, services, and communications. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website, services, and communication channels.

 Pueblo Housing and Community Development is a registered charitable non-profit organization. Our communications, including SMS messaging, may include information about our programs, services, community initiatives, and charitable activities, including opportunities to support our mission. 

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Phone number
• Email address
• Mailing address
• Housing application or program-related information
• Communication preferences

Information may be collected through website forms, applications, phone calls, text messages, emails, or in-person interactions.

The information we collect is used to:

• Respond to inquiries and service requests
• Process housing applications and program participation
• Schedule appointments and meetings
• Provide updates related to housing assistance, community programs, or required documentation
• Communicate important service-related information - Provide information about charitable programs, community initiatives, and opportunities to support our mission, where applicable

Your information is used strictly to support our non-profit mission and service delivery.

We do not sell, rent, or trade personal information. Information may be shared only when necessary to administer housing or community development programs, comply with legal requirements, or coordinate services with trusted partners, and only to the extent required.

Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.

You may choose not to provide certain information or opt out of communications at any time. SMS opt-out instructions are outlined below.

This Privacy Policy may be updated periodically. Any updates will be posted on this page with a revised effective date.

Pueblo Housing and Community Development

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

If you have consented to receive text messages from Pueblo Housing and Community Development, you may receive messages related to:

• Appointment reminders
• Application status updates
• Requests for documentation
• Program or service-related notifications
• Follow-up communications related to housing or community services - - Information about community programs, charitable initiatives, and opportunities to support our organization 

Messages are informational and service-related.

Message frequency may vary depending on your participation in programs or services. You may receive up to 20 SMS messages per week related to appointments, application updates, or service communications.

Standard message and data rates may apply depending on your mobile carrier and plan. Fees may vary for domestic or international messages.

You may opt in to receive SMS messages from Pueblo Housing and Community Development by:

• Providing verbal consent during a conversation
• Submitting an online form or application
• Completing a written or paper form 

Users may also opt in by completing the SMS signup form available on our website at https://pueblohousing.org  The form includes clear SMS disclosures and requires users to provide explicit consent before receiving messages.

All opt-in methods include clear disclosure that message frequency may vary, message and data rates may apply, and that users can reply STOP to opt out or HELP for assistance.

You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive. You may also contact us directly to request removal from our messaging list.

If you experience issues, reply “HELP” to any SMS message. You may also contact us through our Page https://pueblohousing.org

 You may also contact us at: ph@pueblohousing.org 

If you do not wish to receive SMS messages, you may choose not to select the SMS consent option on our forms.

• Message and data rates may apply
• You may opt out at any time by texting “STOP”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages
• Message frequency may vary