**Privacy Policy: Complaint Handling and Protection**
**Effective Date: 11/01/2024
SMS opt-in or phone numbers for the purpose of SMS are not being shared
At Pueblo Housing & Community Development, we are committed to protecting the privacy and confidentiality of the personal information provided by users of our website. This Complaint Privacy Policy outlines how we handle personal data in relation to complaints submitted through our website. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
1. **Information We Collect**
When you submit a complaint through our website, we may collect the following personal information:
- **Name**
- **Email address**
- **Phone number**
- **Complaint details (e.g., description of the issue, incident date, etc.)**
We may also collect non-personal information such as IP address, browser type, and device information for troubleshooting and site functionality purposes.
2. **How We Use Your Information**
The personal information we collect through complaints will be used for the following purposes:
- To review, investigate, and address your complaint.
- To communicate with you regarding the status of your complaint and any resolution steps.
- To improve our services and prevent future issues by analyzing trends from complaints.
- To comply with legal and regulatory obligations as needed.
3. **Data Retention**
We will retain your personal information only for as long as necessary to address and resolve your complaint or as required by law. Once your complaint has been resolved, your information may be archived or securely deleted.
4. **Sharing Your Information**
We will not sell, rent, or share your personal information with third parties, except in the following cases:
- **With service providers**: We may share your information with trusted third-party service providers who assist us in handling complaints or improving our services, but they are obligated to keep your information confidential.
- **Legal requirements**: We may disclose your information if required to do so by law, court order, or government regulation.
5. **Data Security**
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, please note that no method of electronic transmission or storage is 100% secure.
6. **Your Rights**
You have the following rights regarding your personal information:
-Access: You can request to access the personal data we hold about you.
-Correction: If your personal information is incorrect or incomplete, you can request that we update it.
-Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
-Objection: You may object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at at@pueblohousing.org.
7. **Changes to This Privacy Policy**
We may update this Complaint Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. **Contact Us**
If you have any questions about this Privacy Policy or how we handle complaints, please contact us at:
Pueblo Housing & Community Development
at@pueblohousing.org
928-264-5066
235 W Main Street Somerton, AZ 85350